Is Bluesky vegan and cruelty free?
Is Bluesky free of harsh chemicals?
Do you have a referral scheme?
Do you ship worldwide?
How do I use your discount code for 10% off my first order?
You'll need to sign up to our mailing list. You'll then receive a code, which you can use at the checkout to redeem against your purchase. Please refer to your email for how long you have to use your discount code until it expires. Make sure you check your junk/spam folder if your code doesn't appear in your inbox. You will need to enter the code at checkout to get 10% off - this is not an automatic discount.
My 10% discount code won't work, can you help?
In order to use our 10% off discount code you must ensure you meet all of the following criteria, as noted in our terms and conditions: this must be your first order on our website, order must be a minimum spend of £15, order must include some or all full priced items - our discount code won't work in conjunction with automatic discounts, limited edition bundles or special offers. You can only use one discount code at any one time.
I'm a professional nail technician - how can I sign up as a Bluesky Professional?
Do you offer a bulk buying option for Bluesky gel polish?
Will I have to pay customs when ordering outside the UK?
Cancelling or amending an order:
Who can I contact about my order?
One of the products I want to buy is on pre order, when will this be shipped?
When will my order be shipped?
REFUNDS AND RETURNS
Requesting a refund:
Our returns policy lasts 30 days. If 30 days have gone by since your purchase then, unfortunately, we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you would like to return your item, please email firstname.lastname@example.org with your order number and reason for return so we can process this for you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance.
Once your return is received, it will be checked by the warehouse to confirm original condition. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
Please note that Gift Cards are not eligible for refunds and no cash alternatives can be offered.
Orders paid for via PayPal may be eligible for PayPal’s returns service, whereby PayPal will refund your return costs up to £15. Please see their website for more information on how to activate this.
Damaged or faulty items:
Missing or incorrect items:
PRODUCTS: GEL POLISH
How do I apply gel polish?
How should I store gel polish?
How do I remove Bluesky gel polish?
How do I apply Bluesky products?
Can I soak off Bluesky nail extensions?
How do I clean my Bluesky nail tools?
PRODUCTS: NAIL EXTENSIONS
What's the difference between Hard Gel, Builder Gel and Gum Gel?
Hard Gel comes in a bottle (just like your gel polish) and is a great product to use for overlays on the natural nail for strength. Builder Gel and Gum Gel are great for creating any size of nail extension. Gum Gel has a gum-like consistency meaning you can shape the extension before curing, cutting down on the time you need to file your nails into shape. Builder Gel has a thinner consistency and is easy to apply over nail forms to create your nail extensions.
Can I use Hard Gel to create nail extensions?You can use Hard Gel to create very small nail extensions, however we';d recommend using this product for overlays to strengthen the natural nail, and opting for either Gum Gel or Builder Gel for creating nail extensions.
NAIL MAIL SUBSCRIPTION SERVICE
What is the Bluesky Monthly Subscription Service?
Our subscription service, aka Nail Mail, delivers exclusive colours in an exclusive bottle to our loyal Bluesky customers. Every month, you will receive three band new colours in our new red 5ml gel polish bottles, direct to your doorstep. The exclusive subscriber colours will not be available to purchase anywhere else in the UK. Perfect for those new to gel polish or an exciting and unique addition to your existing Bluesky Collection.
What is the difference between Nail Mail and Nail Mail Discovery Edition?
If you subscribe for our Nail Mail Discovery Edition, not only will you receive your 3 x 5ml colours every month, you'll also get something extra to complement your Nail Mail.
This can be anything from early access to a new product, a nail art addition to enhance your manicure, or something you’ve never tried out before to give you endless possibilities for your manicures!
How much is Nail Mail and how does it work?
The Bluesky Monthly subscription is just £12 per month, with completely FREE UK delivery. Subscribe by the last day of the month to receive that month's Nail Mail. E.g. if you subscribe on 31st July, you will receive July's subscription (subject to availability). If you subscribe on 1st August, you will receive August's subscription. Nail Mail is shipped throughout the month, and you will receive a shipping confirmation email as soon as your order has been despatched.
Nail Mail Discovery is £16.99 per month - so that's only £4.99 extra to receive another surprise every month!
How do I upgrade to Nail Mail Discovery?
If you subscribe to our normal Nail Mail Subscription and would like to upgrade, simply log into your account > manage subscriptions > edit > change product variant and swap to the Discovery Edition and click save.
How is payment taken?
Your initial payment of £12 or £16.99 will be taken upon placing your first order. Recurring billing then takes place monthly on the same date you signed up. E.g. if you signed up on 5th July, your next payment will be taken on 5th August. Your Nail Mail will then be processed on this date each month too. Those who have subscribed for 3 and 6 month subscriptions will have payment taken every 3 or 6 months.
Can I change the date my Nail Mail is processed?
Can I cancel my subscription?
You are free to cancel your subscription at any time during your subscription period. Please note that you must cancel before your next payment is due, otherwise payment will be taken as normal and you will be charged for that month's subscription. You can cancel your subscription at any time by logging into your Bluesky account.
To make it even easier for you, you also have the option to skip a month, which you can do by logging into your Bluesky account > manage subscriptions > delivery schedule > skip. The payment will then not be processed for this month, and the next payment will be taken the next month unless you choose to skip that too.
You can skip as many months as you like, which means should you wish to start receiving Nail Mail again there’s no need to re-subscribe.
Are the Discovery Edition products exclusive?
While you may get a first look at brand new products with our Discovery Edition, they will not always be exclusive to the subscription service like your colours. They may be added to our website and launched at a later date, but by being a subscriber it means you get your hands on them before anyone else!
How does a Nail Mail Gift Subscription work?
You can purchase a gift subscription for a loved one for a birthday or special occasion. Simply choose your Nail Mail gift subscription here and add it to your cart. At checkout, enter the email address and shipping address of the lucky person you're gifting the subscription to.
Enter your own billing and payment details and confirm your order. The subscription will expire after the 3 or 6 months has elapsed.