FAQs

GENERAL

Is Bluesky vegan and cruelty free?
Yes! Bluesky products are and always will be cruelty-free - we never test on animals. We are also registered by The Vegan Society as Vegan Friendly.

Is Bluesky free of harsh chemicals?
Yes, Bluesky gel polish is 7-free and doesn’t contain the 3 common chemicals found in nail polishes (Toluene, Dibutyl Phthalate (DBP), Formaldehyde), and does not contain 4 other chemicals (Formaldehyde Resin, Camphor, TPHP and Xylene).

How do I use your discount code for 10% off my first order?
You'll need to sign up to our mailing list. You'll then receive a code, which you can use at the checkout to redeem against your purchase. Make sure you check your junk/spam folder if your code doesn't appear in your inbox. You will need to enter the code at checkout to get 10% off - this is not an automatic discount.

My 10% discount code won't work, can you help?
In order to use our 10% off discount code you must ensure you meet all of the following criteria: this must be your first order on our website, order must be a minimum spend of £10, order must include some or all full priced items - our discount code won't work in conjunction with automatic discounts, limited edition bundles or special offers.


Do you have a referral scheme?
Yes, you can sign up here to join our Bluesky referral programme. Your friends will get 10% off, and if they shop via your link you'll get 10% off too. Please note: any cancelled or refunded purchases will not count towards the referral scheme.

I'm a professional nail technician - how can I sign up as a Bluesky Professional?
You can register on our professional website to gain access to our professional gel polish range. You'll need a copy of your certificate or public liability insurance in order to be accepted.

PRODUCTS: GEL POLISH

How do I apply gel polish?
We have a full how to guide and tutorial video to show you exactly how to apply gel polish - including all our top tips.

How should I store gel polish?
All gel polish and Bluesky products should be stored out of direct sunlight and away from heat. You'll also need to make sure you keep your bottles away from your UV/LED lamp when in use as any exposure to light can cause the gel polish to cure in the bottle and become hard and lumpy.

How do I remove Bluesky gel polish?
We have a full how to guide, plus video, for safely removing your gel polish at home.

How do I apply Bluesky products?
We have how to guides and videos for all our products - from gel to nail art to all our nail extension products! View them all and check out our YouTube channel too for all the latest nail design tutorial videos!

Can I soak off Bluesky nail extensions?
All our gel nail extension products can be soaked off using Acetone or our Remover Wraps.

PRODUCTS: NAIL EXTENSIONS

What's the difference between Hard Gel, Builder Gel and Gum Gel?

Hard Gel comes in a bottle (just like your gel polish) and is a great product to use for overlays on the natural nail for strength. Builder Gel and Gum Gel are great for creating any size of nail extension. Gum Gel has a gum-like consistency meaning you can shape the extension before curing, cutting down on the time you need to file your nails into shape. Builder Gel has a thinner consistency and is easy to apply over nail forms to create your nail extensions.

Can I use Hard Gel to create nail extensions?

You can use Hard Gel to create very small nail extensions, however we';d recommend using this product for overlays to strengthen the natural nail, and opting for either Gum Gel or Builder Gel for creating nail extensions.

ORDERS

Who can I contact about my order?
If you have a query, please email info@blueskycosmetics.co.uk with your order number and the team can take a look into this for you.

Can I change my shipping address?
Once an order has been placed, we are unable to amend any details. If you need to change your shipping address, you'll need to email info@blueskycosmetics.co.uk to cancel your order immediately and re-order.

My order hasn't arrived - what should I do?
If your order hasn't arrived, please email info@blueskycosmetics.co.uk with your order number so the team can look into this for you. You must email the team within 30 days of ordering.

Where can I find your delivery information?
You can find all our delivery info in our shipping policy.

Where can I find your returns/refund information?
Our returns policy lasts 30 days. Head to our refund policy to find out all you need to know.

HAVE A DIFFERENT QUESTION?

If your question has not been answered by any of our FAQs, please drop the team an email at info@blueskycosmetics.co.uk or speak to us on Facebook.